Privacy Policy

Our Commitment to Your Privacy

Timberline Novato Fence Builders respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you use our website or services.

Information We Collect

We collect information that you provide directly to us when you:

• Request a free estimate or quote
• Contact us by phone, email, or through our website
• Schedule a consultation or service appointment
• Sign a contract for our services

This information may include your name, address, phone number, email address, property details, and project requirements.

How We Use Your Information

We use the information we collect to:

• Provide estimates and quotes for fence services
• Schedule and complete fence installation or repair projects
• Communicate with you about your project
• Process payments and maintain records
• Improve our services and customer experience
• Send occasional updates about our services (you can opt out at any time)

Information Sharing and Disclosure

We do not sell, rent, or share your personal information with third parties for their marketing purposes. We may share your information only in the following circumstances:

• With contractors or suppliers directly involved in your project
• To comply with legal obligations or respond to lawful requests
• To protect our rights, property, or safety, or that of others
• With your explicit consent

Website Cookies and Analytics

Our website may use cookies and similar technologies to improve your browsing experience and analyze site traffic. Cookies are small files stored on your device that help us understand how visitors use our site. You can control cookies through your browser settings.

Third-Party Services

Our website may contain links to third-party websites or use third-party services (such as payment processors or form providers). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Project records are typically maintained for seven years.

Your Rights and Choices

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications
• Ask questions about our privacy practices

Children's Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website with an updated effective date. We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Timberline Novato Fence Builders
21 Commercial Blvd # 16, Novato, CA 94949
Phone: (415) 723-8898
Email: hi@novatofencing.com